Services & Amenities at Caribe Hilton

It’s all in the details at this classic Caribbean resort in San Juan. Book sightseeing tours, exchange currency and more.

Hotel Services

Caribe Hilton offers a host of services to make your stay comfortable and convenient. Whether it’s business services or tour tickets – we’ve got you covered. Need something? Text us at (787) 489-5422 for assistance any time of day.

Laundry/valet service
Luggage storage
Coin-operated laundry
Photocopying & printing service
Tour & guest activity/recreation desk
Modern Fitness Center open daily
Audio/visual equipment rental
Express mail services
Please note, minimum check-in age is 21
Self parking: $25/day
Valet parking: $32/day
Shuttle service: Not Available
Taxi and shared transportation: Uber pick-up and drop-off located at the side entrance by Mojitos Restaurant

Guest Amenities

Pick up a snack from the resort’s snack shop and convenience store, or take a piece of San Juan home with you, courtesy of Caribe Hilton’s gift shop.

Automated Teller (ATM)
Clothing store for adult and children alike
Concierge desk with multi-lingual staff
Elevators
Gift shop for local souvenirs
On-site convenience store
Snack shop

Family Facilities

At Caribe Hilton, a family vacation is just that – a vacation for the entire family. Here, kids have access to daily games and activities; just check-in at the Towel Stand (open from 8:00AM until 6:00PM). The outdoor pools, and secluded beach/hammock garden are open daily from 7:00AM until 10:00PM.

Three oceanfront pools
Kids’ fountain pool
Secluded beach
Hammock garden
An outdoor playground
Fish feeding at the koi pond in the Tropical Gardens
Daily activities program
High chairs
Children’s food menus
Babysitting services* (Fees apply. Advanced reservations required. Visit the Concierge for more details.)

Hotel Policies

It’s important to us that each Guest is given appropriate information to make their stay as comfortable as possible. For questions and additional details, please contact the Resort to speak with one of our helpful Team Members.

Valid credit card required at check-in

CHARGES & FEES

Daily Resort Charge will be added to the room rate and includes: Internet access; Fitness Center and tennis court access; exclusive beach access with chairs and umbrellas; piña colada tasting; daily recreational amenities, activities and tours; 20% off select spa services and other discounts; local/toll-free calls.
Mandatory one (1) night deposit required at time of booking. A 100% deposit may be required during certain peak travel times. Cancellation policies vary by booking type and time of year.

DRESS CODE

As a positively paradise oasis set at the gateway to historic Old San Juan, we are delighted to welcome you to the ever-iconic Caribe Hilton, and appreciate your adherence to our dress code. During the day, we encourage casual, comfortable and appropriate resort attire. In the lobby and restaurants, shirts or a cover-up are required and bare feet are not permitted. In the evening, our atmosphere transforms into resort elegant. For your comfort and those around you, we appreciate your support of this stylish and tropical standard. The resort reserves the right to refuse admission.

SMOKING

The Hotel facilities are 100% non-Smoking.

FAMILY CHILDREN

Children 18 years of age and younger stay free in their parent’s room when using existing bedding.

PET POLICY

Pets are not allowed on the resort. Caribe Hilton is able to welcome guests and their service animals as outlined in Title II and Title III of the Americans with Disabilities Act. This is defined as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button.

Everything You Need